Frustrations

I am sure at some point in your life, you have held some sort of frustration inside toward a customer service situation. I am talking about the one where you feel as if you are talking to a wall and getting absolutely no assistance and all you want is for SOMEONE, ANYONE, to simply acknowledge that you are a human being and give you a concrete answer that gets you somewhere.

Go to that place- that place where in your mind, there is a definite possibility that everyone, except yourself, is in fact insane .

Now add in a language barrier.

Yeah... I know.
That is me right now.

I had originally wrote this during my faze of pure rage where I had a I HATE THIS LAND moment.
I thought I would rewrite it now that I am back to my half way reasonable self, because it was a bit negative and unfair.

Ya see, I tried to buy this train ticket... in February. I did not receive said ticket or reservation or anything- yet I got charged.
Naturally, I emailed right away explaining the situation and asking how to go about getting a refund...
yata yata yata...
It is now May and about 4 "no risponde" emails later and the promise of a refund a month ago, I decided to go in to the station.

That was no good.

I got the "crazy american" look and they told me they could no do anything. I got a number to a help desk and was on my way. I got home and I called.

This is where we get to my point of rage that I was temporarily in. When I got through- I asked in Italian to speak to someone who spoke English.
Apparently no one there does, they only speak French and Italian- even though their website is in English?

Okay fine, so I gathered myself and went to school, prepared to beg for help.
Back to email I go- apparently that is the only way they will help me.
This time I got an email that works both ways- which is a little less wall-like and a bit more characteristic of a thick window. (They may not be able to understand me or hear what I have to say, but they know I am there and can make out what I want)

I am thankful for the one person who has helped me today. I think Alex is too because she seemed a little nervous to say anything to me earlier today. She did try to help by offering to explain in Italian and I appreciate that too but it was too hard and I did not want my burdens to be hers as well.


I had to share this- since I did post my other one and I am not sure who did and did not see it.
Because of this, I am currently having a day of excitement to come home, speak English on a regular basis and see my friends and family. WOOP WOOP.